Contact
- In the app: profile menu → Get help opens the contact form.
- Web: neutropic.io/contact — messages go to the team's inbox and are answered by email.
Paid plans include email support; Free accounts are answered as capacity allows.
What to include
- The session link (copy the URL of the chat) — we can see the turn's trace without your data leaving your account.
- What you asked and what you expected, in one or two sentences.
- The exact message shown, if any (banner text, error text).
- When it happened and which plan you're on.
- For desktop issues: your OS and the app version (shown in the app's About window).
Please don't paste raw participant data into the form; the session link is enough.
Before you write
Most questions are covered in these pages: stuck turns, missing artifacts, uploads, language, models, connectors, desktop.