"Enter your email address and password" or "Invalid login credentials"
- Check the address for typos and the password for caps lock.
- If you originally signed up with Continue with Google, use that button — the account may not have a password set.
- Password reset is coming; until then, contact us from the address on the account and we'll help.
The confirmation email didn't arrive
- Look in spam and in any "Promotions" tab.
- University mail filters sometimes hold external confirmation links for a few minutes.
- Requesting a new sign-up with the same address resends the confirmation.
Google sign-in returns to the sign-in page
- Third-party cookies or a strict privacy extension can block the OAuth callback. Allow cookies for neutropic.io and the Google accounts domain, or try a private window without extensions.
- If your Google account is managed by an institution, its admin may have to allow the Neutropic app.
Signed out unexpectedly
Sessions expire after long inactivity. Signing in again restores everything — chats and artifacts live on your account, not in the browser.
Desktop app: the browser signed me in but the app didn't notice
The browser hands the session back through a neutropic:// link. If nothing happens:
- Look for a browser prompt asking to open Neutropic and allow it.
- Copy the
neutropic://…link the page shows and paste it into the app's sign-in screen, or open it from the address bar. - Make sure only one copy of the app is running.
Still stuck? Get help.