The Google consent screen shows a warning
Until the app's Google verification is complete you may see "Google hasn't verified this app". Press Advanced → Go to Neutropic to continue; the requested scopes are Drive access and your email address only. See the privacy policy for what the data is used for.
Connection succeeded but tools fail
- Open Customize → Connectors → Google Drive and check the status. If it shows an error, press Reconnect.
- Institutional Google accounts may block third-party Drive access — ask your admin to allow the Neutropic app.
- Revoking access in your Google account settings breaks the connection until you reconnect.
An approval card appears every time
Every tool starts as Ask each time. In the connector's detail view, set the tools you trust to Always allow, or turn on Skip approval to run all Ask tools without prompting. Blocked tools never run.
"This tool is blocked"
The tool is set to Block in the connector's detail view. Change it to Ask or Always allow.
Research platform tokens (Scopus, Web of Science, KCI, Qualtrics, REDCap, PatentsView)
Token entry (Customize → Credentials) is rolling out. A rejected token usually means it was issued for a different product, or the institution's IP restriction applies — test it in the provider's own console first.
Disconnecting
Disconnect deletes the stored token. Files already imported into sessions stay.