The desktop app is being prepared for release. Everything below describes how it will work; for now, use Neutropic in your browser — sign up and start, nothing to install.
The app won't open
- macOS: if Gatekeeper blocks it, right-click the app and choose Open once. Make sure you're on a supported macOS version.
- Windows: run the installer as the same user who will use the app; antivirus quarantine sometimes removes the helper — restore it and add an exception.
"Helper not running"
The helper is the local process that reads files and runs code. Quit and relaunch the app; if the message persists, reinstall. On Apple silicon and Intel Macs the correct helper is chosen automatically.
The agent can't find my local file
- The file must be inside a folder allowed under Customize → Storage → Local folders.
- Refer to it by its exact file name; if several files share a name, include the folder.
- Network drives and cloud-synced placeholders (files not downloaded locally) can't be read — download them first.
Audio/video analysis isn't available
Install the media pack from Customize → Storage. It is a separate download because it is large.
Sign-in doesn't return to the app
See Sign-in problems → Desktop app.
Free space on this computer
Customize → Storage shows artifacts made on this computer and code-execution working copies, each with Clear. Clearing working copies doesn't affect your original files.