Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service (the "Terms") are intended to define the rights, obligations, and responsibilities between Neurojourney, Inc. (the "Company") and customers regarding the use of the AI research workspace service 'Neutropic' and all related services (the "Service") provided by the Company.

Article 2 (Definitions)

The definitions of terms used in these Terms are as follows: 1. "Service" refers to the AI-based research design, data analysis, and report generation SaaS 'Neutropic' provided by the Company, and all online platform services associated therewith (available regardless of the type of terminal (PC, mobile, etc.) implemented). 2. "Customer" refers to a corporation, organization, or individual who enters into a service use contract with the Company and uses the Service provided by the Company. The Customer is the subject of all rights and obligations under these Terms. 3. "End User" or "Authorized User" refers to an individual (employee, contractor, etc., of the Customer) who is granted service use authority by the Customer and uses the Service for the Customer's business. 4. "Account" refers to a combination of letters or numbers selected by the Customer and granted by the Company for the purpose of identifying the Customer and using the Service. 5. "Customer Data" refers to all text, files, images, and other electronic data that the Customer and End User input, upload, generate, and store in the Service during the process of using the Service. 6. "AI Output" refers to all results (research designs, analysis reports, data summaries, etc.) generated by the Service's artificial intelligence functions based on Customer Data, etc. 7. "Content" collectively refers to all information that the Customer or End User posts on the Service or generates through the Service, including Customer Data and AI Output. 8. "Paid Service" refers to various online digital contents and related services provided by the Company for a fee, including subscription-based plans.

Article 3 (Posting and Amendment of Terms)

1. The Company shall post the contents of these Terms on the initial screen or connection screen of the Service so that Customers can easily understand them. 2. The Company may amend these Terms within the scope not violating relevant laws such as the 「Act on the Regulation of Terms and Conditions」 and the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.」. 3. If the Company amends the Terms, it shall notify the application date and the reason for the amendment along with the current Terms at least 7 days before the application date until the day before the application date in accordance with the method in Paragraph 1. However, if the Terms are changed disadvantageously to the Customer, notification shall be made at least 30 days in advance. 4. If the Company explicitly notifies or publicizes that it will be deemed that the Customer has expressed intention if the Customer does not express intention within a certain period while publicizing or notifying the amended Terms according to the preceding paragraph, and the Customer does not explicitly express intention of refusal, it shall be deemed that the Customer has agreed to the amended Terms. 5. If the Customer does not agree to the application of the amended Terms, the Company cannot apply the contents of the amended Terms, and in this case, the Customer may terminate the use contract.

Chapter 2: Service Use Contract

Article 4 (Formation of Use Contract)

1. The use contract is concluded by the person who wants to use the Service (the "Applicant") agreeing to the contents of these Terms, applying for membership, and the Company accepting such application. If the Applicant is a corporation or organization, it must be a person who has the legitimate authority to represent the organization. 2. The Applicant must provide their real name and actual information to the Company, and if this is violated, they may not receive legal protection and service use may be restricted. 3. The Company may not accept or may terminate the use contract afterward for applications falling under any of the following items: ① If the Applicant has previously lost customer qualifications under these Terms ② If it is not a real name or another person's name is used ③ If false information is recorded or if information requested by the Company as essential is not recorded ④ If it is technically impossible for the Company to provide the Service ⑤ If other use application requirements set by the Company are not met, or if acceptance is difficult due to the Applicant's fault

Article 5 (Management and Change of Account Information)

1. Responsibility for the management of the Customer's Account (ID) and password lies with the Customer, and they must not allow a third party to use them. 2. If the Customer recognizes that their account is stolen or is being used by a third party, they must immediately notify the Company and follow the Company's guidance. 3. If the items recorded at the time of application have changed, the Customer must immediately modify them online or inform the Company of the change, and the Company is not responsible for any disadvantage caused by failing to perform this.

Article 6 (Protection of Personal Information)

The Company endeavors to protect the personal information of the Customer and End User as determined by relevant laws such as the 「Personal Information Protection Act」. Regarding the protection and use of personal information, relevant laws and the privacy policy separately notified by the Company apply.

Chapter 3: Obligations of the Parties

Article 7 (Obligations of the Company)

1. The Company does not perform acts prohibited by relevant laws and these Terms or contrary to public order and morals, and strives to provide the Service continuously and stably to the best of its ability. 2. The Company must have a security system for the protection of personal information (including credit information) so that the Customer can use the Service safely, and shall disclose and comply with the privacy policy. 3. If the Company recognizes that opinions or complaints raised by the Customer regarding service use are legitimate, it must process them. The processing result is delivered to the Customer through a bulletin board or email. 4. If a significant obstacle occurrs regarding service provision, the Company strives to restore it quickly and takes measures to minimize the Customer's damage.

Article 8 (Obligations of the Customer)

1. The Customer must not perform the following acts: ① Registration of false content at the time of application or change ② Use of another person's information ③ Change of information posted by the Company ④ Infringement of intellectual property rights such as copyrights of the Company and other third parties through methods such as unauthorized reverse engineering, duplication, and distribution ⑤ Damage to the honor of the Company and other third parties or obstruction of business ⑥ Disclosing or posting messages, images, voices, or other information contrary to public order and morals on the Service ⑦ Using the Service for profit without the Company's consent ⑧ Inducing excessive load for the purpose of obstructing the stable operation of the Service, or distributing malicious codes, computer viruses, etc. ⑨ Accessing the Service or collecting data in an abnormal way using automated means (bots, scripts, etc.) ⑩ Unauthorized use of other Customers' or End Users' accounts ⑪ Sharing one's Account (ID) and password with a third party, or multiple persons using one account jointly 2. The Customer must comply with relevant laws, the provisions of these Terms, use guidance, precautions announced regarding the Service, and matters notified by the Company, and must not perform other acts that obstruct the Company's business. 3. If the Customer is a corporation or organization, it has the responsibility to manage and supervise all End Users under its management to comply with all provisions of these Terms, including the obligations of this Article. Any violation of these Terms by an End User is deemed a violation by the Customer.

Chapter 4: Service Use Policy

Article 9 (Scope and Limitation of Service Use)

1. The Customer's account can only be used by the specified End User themselves and cannot be transferred, lent, or shared with a third party. 2. If the Customer is a corporation or organization, the number of End Users permitted to use the Service follows what is set in the paid service plan (the "Plan") subscribed to by the Customer. 3. The Customer cannot allow the Service to be used exceeding the number of End Users allowed in the Plan, and if expansion of the number of users is necessary, they must change to a higher plan or purchase a separate user license.

Article 10 (Provision and Suspension of Service)

1. In principle, the Service is provided 24 hours a day, 365 days a year. 2. The Company may temporarily suspend service provision in cases of maintenance inspection, replacement and failure of information and communication facilities such as computers, communication interruption, or significant operational reasons. In this case, the Company notifies the Customer in advance through announcements in the Service, etc., and if there is an unavoidable reason that it cannot notify in advance, it can notify afterward. 3. The Company may conduct regular inspections if necessary for service provision, and the regular inspection time follows what is announced on the service provision screen. 4. If the Service cannot be provided due to reasons such as conversion of business items, abandonment of business, or integration between companies, the Company notifies the Customer at least 90 days in advance and takes refund measures only for the amount corresponding to the period the Customer cannot use the Service out of the amount already paid by the Customer. The calculation of the specific refund amount follows Paragraph 3 of Article 12.

Article 11 (Paid Service)

1. This Service is provided as a subscription-based paid plan, and the Customer must pay the service use fee according to the fee policy set by the Company. 2. In principle, the fee is a monthly or annual prepaid payment. When the Customer applies for a subscription, fees are automatically charged to the registered payment method according to the specified payment cycle. (Additional payment may be required if usage is exceeded) 3. The Customer agrees that the subscription is automatically renewed under the same conditions unless they express their intention to cancel before the expiration of the subscription period. 4. The Company may change the fee if there is a reasonable reason such as changes in economic conditions or increase in service costs. When changing the fee, it shall be announced to the Customer at least 30 days in advance, and the changed fee shall be applied from the next renewal cycle.

Article 12 (Refund Policy)

1. In principle, the service use fee paid by the Customer is not refunded. This is because the Service is maintained in a state where it can be provided during the contract period regardless of whether the Customer uses it. 2. Notwithstanding Paragraph 1, exceptional refunds are possible in the following cases: ① If the Service is suspended for more than 72 consecutive hours due to the Company's fault, or if the monthly cumulative failure time exceeds 72 hours ② If overpayment occurs, such as the Customer paying the fee twice ③ Cases where refund is mandated by other relevant laws (such as the 「Act on the Consumer Protection in Electronic Commerce, etc.」) ④ If the Customer has not used the product (credits paid through paid service payment) and it falls within 14 days after the paid service payment 3. The refund amount is calculated based on the actual amount paid, after deducting the amount corresponding to the period the Customer has already used the Service and refund fees (payment agency fees, etc.). 4. Credits, coupons, etc. provided for free are excluded from refund targets.

Article 13 (Contract Termination and Use Restriction)

1. Termination by Customer: The Customer can apply for termination of the use contract at any time through the setting menu in the Service or customer support channels. Upon application for termination, the contract terminates on the expiration date of the current subscription period, and fees will not be charged in the next cycle. Refunds for the already paid subscription period follow Article 12 (Refund Policy). 2. Use Restriction and Termination by Company: The Company may temporarily restrict service use or terminate the use contract after prior notice in case the Customer falls under any of the following items: ① Performing prohibited acts stipulated in Article 8 (Obligations of the Customer) ② Delaying payment of paid service use fees for more than two consecutive times ③ If it is judged that the purpose of the contract cannot be achieved due to violation of major obligations of these Terms 3. If the Company terminates the contract according to Paragraph 2 of this Article, the Customer's data is processed according to the Company's privacy policy, and the Company may not bear the obligation to provide a data backup opportunity. 4. The Customer may object to the use restriction and termination measures of the Company according to Paragraph 2, and the Customer who wishes to object must raise an objection to the channel (customer center) set by the Company within 14 days from the time when the Company's use restriction and termination measure was notified to that Customer.

Chapter 5: Content, Data, and Artificial Intelligence

Article 14 (Ownership of Customer Data)

As between the Customer and the Company, the Customer holds ownership and all intellectual property rights to all 'Customer Data' that the Customer and End User input, upload, generate, and store in the Service. The Company does not acquire any rights to Customer Data except as explicitly allowed in these Terms.

Article 15 (Intellectual Property Rights of AI Output)

1. The Customer holds copyrights and other intellectual property rights to 'AI Output' generated utilizing the Service's AI functions to the extent that they hold rights to the Customer Data that formed the basis of such output. The Company does not claim ownership or intellectual property rights to AI Output. 2. Notwithstanding Paragraph 1, the Company does not guarantee the originality, completeness, accuracy, legality of AI Output or non-infringement of third-party rights. Responsibility for the use of AI Output and all results arising therefrom lies entirely with the Customer. 3. The Customer has an obligation to comply with relevant copyright laws and other laws in using AI Output, and must not use it in a way that infringes third-party rights.

Article 16 (Company's Data Use Rights)

The Customer grants the Company a non-exclusive, transferable, sublicensable, royalty-free, and worldwide license to use, host, store, duplicate, modify, transmit, publicly display and distribute Customer Data and generate derivative works (e.g., analysis for service improvement, thumbnail generation, etc.) for the following limited purposes: 1. Provision, operation, maintenance, protection, and improvement of the Service 2. Provision of customer support 3. Prevention, detection, and resolution of security threats, fraud, or technical problems of the Service 4. Exercise of the Company's rights under these Terms This license is used only for the purposes explicitly stated above, and the Company does not use Customer Data for advertising or similar commercial purposes.